Bangladesh Standards and Testing Institution's centralized support portal — providing fast, reliable assistance for all eService queries.
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A complete helpdesk solution built for BSTI eService teams — efficient, transparent, and easy to use.
Create, assign, and track support tickets from submission to resolution with full audit trails.
Automated routing and SLA tracking ensure no ticket falls through the cracks.
Real-time dashboards and detailed reports help managers monitor team performance.
Assign tickets to agents, add internal notes, and collaborate within the platform.
Keep users and agents informed at every step with automated email notifications.
Role-based access control ensures data security across all levels of the organization.
From submission to resolution in just a few steps.
Users submit support requests through the eService portal.
A ticket is automatically created and assigned to the right department.
A support agent reviews the request and provides timely assistance.
Once resolved, the user is notified and the ticket is closed.